Ok, need help?

Make sure you contact us here.

Meanwhile try some of these handy tips.
Here’s some useful tools (thx to

Link to DrWeb CureIt
Note – file name will be random numbers and letters, this is ok

Download Malwarebytes Anti-Malware

Download Spybot Search and Destroy

Download CCleaner

Free AVG
Download AVG Free Edition 32-bit from
Remember to download, save, install and UPDATE before using them

The best results are achieved if you run these applications in SAFE MODE

Windows XP
If the computer is running, shut down Windows, and then turn off the power.
Wait 30 seconds, and then turn the computer on.
Start tapping the F8 key. The Windows Advanced Options Menu appears.
If you begin tapping the F8 key too soon, some computers display a “keyboard error” message. To resolve this, restart the computer and try again.
Ensure that the Safe mode option is selected.
Press Enter. The computer then begins to start in Safe mode.

When you are finished with all troubleshooting, close all programs and restart the computer as you normally would.